Order Support
How do I add a coupon to my order?
To apply a coupon to your order, first, be sure you do not have a Subscribe & Save item in your cart. Discounts cannot be combined, and these items are already discounted by 5%. From your cart, select the ‘Check out’ button and look for a box on...
Are there shipping fees and what service do you use?
Orders $49 or more receive free economy shipping to all 50 states, including Alaska and Hawaii. Expedited shipping options are available during checkout for an additional cost.Orders are shipped via the U.S. Postal Service (USPS) or FedEx at the...
I haven't received tracking information for my order. What should I do?
Once your order has shipped, we'll send an email with your tracking number. If you don't see this email within 48 hours of placing your order, please check your spam or junk folders - tracking emails sometimes get filtered there, depending on your...
How do I track my package?
Once your order ships, you will receive a tracking number via email. Tracking information may take up to 24 hours to update after the label is created. Tracking information may also be found by logging into your account. Can’t login? Try...
My tracking number shows my package was delivered, but it’s not at my home – where could it be?
First, verify your shipping address in the emailed receipt. Be sure to check the delivery confirmation email for the tracking link with specific details and a photo of where the package was left. Also, check with neighbors or your resident office....
Can I return the product if I don’t like it?
Yes! We hope you’ll love Wondercide products as much as we do, but if you want to return your order, check out our full return policy for the next steps. Customers are responsible for return shipping charges.
How fast can I get my order?
We do our best to ship orders within 24 business hours of receiving them. Some orders may take a few days to process, depending on order volume. Orders that contain a product on backorder will ship as a complete order when all items are available....
My package arrived damaged. What do I do?
We’re here to help. Please email photos of the damaged product(s) and packaging to [email protected], and we'll make sure you're taken care of.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Amazon Pay, Shop Pay, Venmo, Google Pay, PayPal, and Apple Pay (on mobile).
When will my package ship?
Many orders ship the same or next day, and select orders ship within a few days. Orders that contain a product on backorder will ship as a complete order when all items are available. Any order placed after 12:00 pm CT for USPS, after 3:00 pm CT...
Where can I buy Wondercide?
To find a retail location near you, visit our store locator. Don’t see a store in your area? Reach out to your favorite store and request they carry Wondercide! Are you one of our retail partners? Here is the contact form for retailers to add...
Do you offer tax-exempt purchases?
The hard work you and your organization do is truly appreciated by everyone here at Wondercide. We are happy to honor your tax-exempt status if you are a 501(c)(3) nonprofit. Please send over a copy of your tax-exempt certificate to...
Do you ship your pest control products to all fifty states?
We ship pest protection products to most states – and we’re working on being able to ship to all 50 U.S. states soon. See this page for current shipping exceptions. We do not ship outside the U.S. or to U.S. territories (including Guam, American...
Do you ship internationally?
Thanks for your interest! At this time, we cannot ship orders to countries outside of the U.S., including to the U.S. territories. Because every country has its own specific registration and labeling laws for products like ours, there are a...