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How do I cancel my order?Updated a month ago

If you need to cancel an order, please act quickly. Once an order has shipped, we’re unable to cancel it.

To request a cancellation, you can:

  • Contact our Customer Love team as soon as possible. If your order hasn’t shipped yet, our team can help with your cancellation request by phone, chat, or email. We're available Monday through Friday, 9 am to 5 pm CST. You can call us at 877-896-7426, or email [email protected].

  • Submit a cancellation request through the Help Center. Follow the prompts to provide your order information and request a cancellation.

We’ll do our best to catch your order before it ships, but cancellations aren’t guaranteed once an order has been submitted for processing.

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